Jordan donkeys in stable
Jordan donkeys in stable

FAQ

You should find answers to some common questions here, but if you have any problems please contact us.

Gifts of Health and Happiness

Please note that if you request an e-version of any gifts of Health and Happiness, you must place your order online. We are currently unable to send an e-version of the Health and Happiness gift if you place your order on the phone or by mail.

I ordered a gift of Health and Happiness online and didn’t receive the email.

Please check your junk email folder first. If you still can’t find the email, email us at [email protected]

I ordered a gift of Health and Happiness online and need to change the date it will be emailed or I put in the wrong email address.

Unfortunately, the system we currently use does not support this kind of functionality and such amends cannot be made. Therefore, please ensure that the information you submit is correct.

I ordered a Gift of Health and Happiness and want to give you the details to put on the gift certificate.

If you’d like to give us the details to put on the gift certificate, please call us on +44 (0)330 332 2530. Please note that amendments can only be accepted until your order has been prepared for dispatch.

Cancellation, refund and returns

How do I cancel my order?

You have the right to cancel your order by notifying us within 14 days of the date that you receive the goods. You do not need to provide any reason for this cancellation. However, you must return the relevant item(s) to us no later than 14 days after the day on which you tell us that you wish to cancel your purchase. You will be responsible for the costs of returning the goods to us. To cancel a purchase, you must tell us that you wish to cancel within the 14 day period referred to above. You can do this by emailing us at [email protected]. Alternatively, you can give us a call on +44 (0)330 332 2530. Please visit our Terms and conditions for full Cancellation Policy. Note that this is not intended to be a full statement of all your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Full details of your rights under these Regulations are available from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

How do I apply for a refund?

To apply for a refund please call us on +44 (0)330 332 2530 or email us at [email protected].

When will I get my refund?

We will make the reimbursement using the same means of payment you used for your initial transaction, unless you have paid by cash in which case we will issue a cheque refund. However, if you paid us using a foreign currency cheque, we will refund via international bank transfer. You will not incur any fees as a result of the reimbursement except in the case of refunds via international bank transfer where your bank may apply additional charges. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The goods should also be returned to us in a new and unused condition, otherwise we may not be able to offer you a full refund. If you have provided us with an email address, we will email you confirmation that your refund has been made. Please visit our Terms and conditions for full Refund Policy.

How to make a return

To make a return, please follow the steps below:

  1. Call us on +44 (0)330 332 2530 to notify us of the return within seven days of deliverya.
  2. Repackage the item(s) and include your dispatch note in the return parcel to help us identify your order and provide a refund should you have requested one.
  3. Send your returns through a service that insures the value of the goods. We recommend recorded delivery.
  4. Keep proof of postage. The cost of returning the item to us is your responsibility.

Dispatch & Delivery

UK delivery options

Standard Delivery

Standard UK service delivery is charged at £2.95 to any UK mainland address and Northern Ireland (excluding offshore territories). These charges cover packaging, handling and delivery. Orders are usually processed within 24 hours, and are dispatched to arrive within 5-10 working days.

Next Day Delivery

Next Day delivery is available when an order is placed before 1pm for delivery the next working day, except where an order is placed after 1pm on a Friday, in which case the order shall be dispatched the next Monday to arrive on the Tuesday. Next Day delivery is charged at £4.95 to any UK mainland address and Northern Ireland (excluding offshore territories), and these charges cover packaging, handling and delivery. Next Day deliveries will require a signature on receipt; please ensure someone will be in to sign. We do not offer this service to countries outside of the UK. International delivery option

Standard Delivery

Standard overseas service delivery is charged at £4.95. These charges cover packaging, handling and delivery. Orders are usually processed within 24 hours, and are dispatched to arrive within 21 working days. We will keep you up to date with the status of your order via email.

International Delivery