Terms and conditions: SPANA in Australia
By donating to SPANA, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
SPANA is a business located in Australia and registered under Australian law. SPANA adheres to all relevant fair trading laws, policies and practices. Find out more at www.fairtrading.nsw.gov.au and www.accc.gov.au.
SPANA is a registered charity with Australia’s regulating body the ACNC (Australian Charities and Not-for-profits Commission). To find out more go to the ACNC www.accc.gov.au.
COLLECTION OF INFORMATION
In order to use SPANA, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to donations including email. Any information collected by SPANA is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
USE OF COLLECTION INFORMATION
Any details collected from SPANA customers is required in order to provide you with our high level of customer service. Correspondence is recorded in order to provide service references.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at [email protected] or call us on: 1300 149 080
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
SPANA uses the Online Express payment gateway for its online credit card transactions. Online Express processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Online Express gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by SPANA or any outside party
- All transaction data is encrypted for storage within Online Express bank grade data centre, further protecting your credit card data.
- Online Express is an authorised third party processor for all the major Australian banks.
- Online Express at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SPANA.
For more information about Online Express and online credit card payments, please visit https://www.blackbaud.com/
All transactions are processed in Australian dollars.
If you make a donation, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes only. If we have trouble processing a donation, we will use this information to contact you.
After donating online, you will receive an email confirmation from Online Express containing your donation details, normally within a few minutes of donating.
REFUNDS AND CANCELLATIONS
In exceptional circumstances, SPANA may refund a donation at the discretion of the charity. To enquire about a refund, please contact us at [email protected] or call us on 1300 149 080
SPANA uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you wish not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected] You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
SPANA may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. SPANA does not share any information with third parties for any unknown or unrelated uses.
SPANA reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
SPANA website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of SPANA: www.spana.org
SPANA Australian office
37 Gondola Road
Phone: 1300 149 080
Email: [email protected]
SPANA head office
14 John Street
Phone: +44 (0)207 7831 3999
Email: [email protected]
We are a business located in Australia and registered under Australian law.