Vet treating donkey
Vet treating donkey

FREQUENTLY ASKED QUESTIONS

I am thinking of supporting SPANA. How can I make a donation?

Thank you so much for considering supporting SPANA. We receive no government funding and are dependent on donations from members of the public, so we are extremely grateful for any donation you can make.

There are several ways to donate to SPANA, we hope one of these will be convenient for you.

You can make a one-off donation online at https://spana.org/make-a-donation/

You can make a donation over the phone by calling our friendly Supporter Engagement team on 0207 831 3999.

You can send a cheque or postal order made payable to SPANA at SPANA, 14 John Street, London, WC1N 2EB. Please ensure you enclose your details if you would like an acknowledgement of your donation.

You can make a bank transfer to SPANA using the details below. Please ensure you let us know you have made a transfer so we can send an acknowledgement.

Bank: NatWest

Account name: The Society for Protection of Animals Abroad
Sort code: 56-00-33. Account number: 48321311.
Reference: Please add your name here please

Can I donate via text message?

Thank you for your interest in supporting us with a donation via text. To support us in this way, simply text SPANA to 70002 from your mobile phone to make a £3 donation to SPANA each month.

You will be charged £3 plus the cost of one message at your standard network rate in the first month, and £3 a month thereafter, unless you choose to skip a month. SPANA will receive 100% of your £3 gift. To unsubscribe, text STOP to 70002 or call 02032827862.

Text message donations are only available to donors with a UK mobile number.

What is the cheapest way to make a donation? Are debit/credit cards the same?

We want our supporters to donate in the way that is most convenient for them and we do understand that everyone will have a method that works best for them. That said, some methods of donating are more cost effective for us. SPANA pays a processing fee of 0.75% on donations made via debit cards and 2.75% on credit card donations. We pay no processing fees for donations made via cheque or bank transfer (BACS).

What is the difference between a standing order and a direct debit?

Donating via either a standing order or direct debit is a fantastic way to provide working animals with regular consistent support.

Direct debits and standing orders work in a similar way, in that they are repeating payments made from a bank account. Direct debits are our preferred method as they are more cost effective and are easily administered by SPANA.

Donations made via direct debit are protected by the Direct Debit Guarantee, so if an error is made the donor is guaranteed an immediate refund by their bank.

Standing orders are a more traditional way of making a regular donation. Only the donor can make changes or cancel the arrangement by contacting their bank. If a mistake is made, it is the donor’s responsibility to take the matter up with their bank.

Why do you give away prize money for your raffle? Couldn’t that money go to the animals?

We get a great response for our raffle and our supporters enjoy entering. It means we can raise much more money for our vital work than the cost of the prize money, so it really is a very worthwhile activity.

What is Gift Aid?

Gift Aid is a scheme which allows charities to claim the tax you have paid on a donation. It is a fantastic way to make your donation to SPANA worth even more, as we are able to claim 25 pence on every pound donated – at no extra cost to you!

For more details on the Gift Aid scheme and how it works, please see the Government’s official guidelines at https://www.gov.uk/donating-to-charity/gift-aid

To ensure SPANA claims Gift Aid on your donation please fill in the online form here: https://spana.org/ga-mobile/. If you would like to speak to one of our Supporter Engagement team, they can also arrange to send you a form or take a Gift Aid declaration over the telephone. Please call the team on 0207 831 3999, Monday to Friday between 9am and 5pm.

To register for Gift Aid, you must confirm that you are a UK taxpayer and pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all your donations in that tax year; it is your responsibility to pay any difference. You must also notify us if your name, address or taxpayer status changes.

If you have any further questions regarding Gift Aid, or would like more information about any area of our work please do not hesitate to contact us.

My contact details have changed. How can I let you know my new details?

To update your contact information, simply email [email protected] or call our friendly Supporter Engagement team on 0207 831 3999, Monday to Friday between 9am and 5pm.