Frequently asked questions

Find answers to some frequently asked questions about SPANA and ways to support our vital work.

Contact us online

If you have a question or query please get in touch with us, we’d love to hear from you.

Concerned about an animal?

If you are concerned about a working animal in a country where we work, please contact us.

Two Boxes

Two brown donkeys in paddock

SPANA Registered Office

55 Ludgate Hill
London
EC4M 7JW

Please note that as of 2022 we are no longer at 14 John Street.

Tel: +44 (0)20 7831 3999

8.30am – 5.30pm (GMT) Monday to Thursday
8.30am – 5pm (GMT) Friday

Email: hello@spana.org

Brown foal in stable Morocco

SPANA Australia Office

37 Gondola Road
North Narrabeen
NSW 2101
Australia

Tel: 1300 149 080

9am – 3pm (AEST) Monday to Friday

Email: support@spana.org

Contact us online

General Enquiry

You can email hello@spana.org and one of our team will endeavour to respond to your enquiry. Or alternatively use the contact form below.

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Change your details

Use this form to tell us about any changes to your personal details.

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Make a complaint

Share any feedback, thoughts or concerns you might have with the SPANA team using this form. You can read our feedback policy here.

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Call to Action

If you are a journalist, see our media contact page

Concerned about an animal?

If you are concerned about a working animal in a country in which we work, please contact us as we will make an attempt to locate and assist the animal if possible. It is essential that you contact us as soon as possible after seeing the animal, preferably while you are still in the country. Photos are helpful and we will need a precise location, including street names and a thorough description of the animal. You can contact us at hello@spana.org. Thank you.

Please be aware we can only provide assistance to working animals and in countries in which we already work. If you’ve encountered an animal in distress in a country where we don’t operate, we recommend visiting the World Federation for Animals to find a local charity that may be able to help.